FAQ’s

What browser should I use to watch the Virtual Show?

What are the hours and what time-zone will the show take place?

The show booths and all seminars will be presented in Eastern Time (ET).

• Wednesday, Thursday & Friday: 11:00 am to 7:00 pm ET
• Saturday and Sunday: 9:00 am to 5:00 pm ET

How long will the Virtual Show be available to view?

The “live show” dates are January 26 – 30.

The site will be available for 6 months after the live dates with content being updated by exhibitors. Reminders to check for new content will be sent out in the Captain’s Club Consumer Newsletter.

How do I find an exhibitor?

Go to “EXHIBITORS” tab on the left side of the homepage or on the top menu bar.
You can find Exhibitors by many ways, SEARCH BY: Company, Category, Product, Services & Accessories, Power, Sail, Other, Boat Size, Keyword and More…Click on their logo or company name and enter their virtual space.

How do I communicate with exhibitors?

Go to EXHIBITORS and click on the Send an Email Message button.

If I can’t find information on products or have general show questions who do I ask?

You can visit the Boat Show Information Booth staffed with marine experts waiting to help!

If I have technical issues, questions who do I ask?

Go to the bottom right corner of your screen, you will see a “Live Tech Support” button – staffed with technical experts waiting to help! Type your question here and a tech expert will respond.

Is there a limit on how many people can watch a seminar?

500 people

Is there a limit on how many people can watch TIBS Live?

No limit

Will the seminars be available on-demand after?

Seminars (where the speaker has agreed to recording) will be available OnDemand starting the week of February 7th. and be available on the TIBS-Virtual website for 6 months.

How do I join a seminar?

Make sure you’re logged in, go to the Seminar page and click on the title of each seminar you are interested in viewing. About 5 minutes before the live presentation starts you can then join or watch by clicking the green Join/View Presentation button.

I am not seeing the green join presentation button.

If you are not seeing the green Join/View Presentation button, your browser might be cached on your device. You may need to clear your browser’s cache on the join page. To do so:

• On Windows: ctrl + F5
• On a Mac/Apple: Apple + R or command + R
• On Linux: F5

Can my computer or mobile device handle the virtual event?

Most up to date computers and mobile devices such as laptops, desktops, and handheld tablets are capable of running the virtual event. Click here to run the Pre-Live ZOOM Test. Please also make sure that you have upgraded to the latest version of ZOOM by visiting zoom.us/download.

Can I add notes while watching?

Yes, go for it! When in a session, click the myNotes tab, type and export them later on.

How do I Enter the Buy A Boat & Win contest?

Enter in Boat Dealers spaces or on the virtual show home page Buy a Boat & Win tab.

How do I become a Captain’s Club member and receive the newsletter that will give me updated information on the Toronto Boat Show?

Click here to Join